Ayako & Marron's Pet Service
The hearty service
090-6927-3420
Usage flow
The contents are common to homestay, temporary storage, pet sitter, and walking agency.
Please check the applicable content according to your desired course.
First of all, please contact us by phone or inquiry form.
Inquiries, questions, and inquiries only for estimates are also welcome!
If you are new to pet sitters and are uncertain about your pet hotel, don't hesitate to ask us what you want to take care of or have any questions.
Please contact us with any questions. We will propose the best method after asking the owner's situation and the personality of the pet.
Of course, we will be happy to answer any questions or questions you may have about the price.
If you are new to sitting or if the content of your care is different from the previous one, you will need to have a meeting, so we will have a meeting in advance.
We will also ask you about your desired date at this time.
It is expected to be very crowded during the busy season [GW, Obon, New Year holidays], so please apply as soon as possible.
In that case, advance meetings, system explanations, and estimates are free of charge. We would appreciate it if you could consider it after listening to the explanation.
Please feel free to contact us.
Please note that you may not be able to answer the phone while sitting or moving.
In that case, please notify us of your phone number and send a message to your answering machine. We will get back to you as soon as possible.
We will reply to your email within 24 hours.
※ If there is no reply even after two days or more, because there is a possibility that is in error, you, but please contact us together again by phone trouble.
If you are using for the first time, we will have a pre-meeting before the desired sitting date.
We will visit your home on a day that is convenient for you and provide counseling for about an hour.
We will explain in detail the service content, usage fee, and flow from start to finish so that you can use it with peace of mind.
increase.
* Since the compatibility between the sitter and the pet is very important, we will always meet with the pet.
An example of the content of the pre-meeting (counseling) is as follows.
・ About the contents of meals, food storage location and how to give ・ Confirmation of the walking course of dogs who need a walk (precautions for walking, habits, etc.)
We will try to attach a lead or hold it in a place where the owner is not looking.
You may be asked to walk along the walking course.
・ How to clean and dispose of the toilet ・ About your pet's personality, habits, favorite things and weak things
・ About the usual care contents, environmental confirmation, and care (grooming, discipline, etc.)
・ Confirmation of health condition and chronic illness ・ Confirmation of family veterinary hospital ・ Regarding other requests such as electricity, air conditioner, newspaper intake and watering of plants ・ Confirmation of key delivery and return method (key custody certificate issuance)
We will listen to these in detail and create a dedicated medical record.
At this time, please feel free to ask if you have any questions or concerns regarding your desired care.
Please note that we may not be able to accept your request if you find it difficult to sit (biting, intimidating, etc.) or depending on the compatibility with your pet.
If you are satisfied with the contents, we will sign a contract (agreement) regarding pet sitters.
Items required for contract
・ Mixed vaccination certificate / Rabies vaccination certificate (dogs only)
* Please contact us if there is a reason why you cannot inoculate due to old age or illness.
・ Medical examination ticket for your veterinary hospital
・ A seal such as a driver's license to verify the owner's identity
・ Master key
・ Initial medical record creation fee and sitting usage fee (including transportation fee at the time of sitting)
As a general rule, the fee is fully prepaid. Or pay in cash at the time of your contract, you have to wish you a transfer money to designated account within one week after your contract. (Even if the usage is canceled, the information registration fee will not be refunded.)
Your request will be confirmed when you make the payment.
If payment is not made by the due date, it may be treated as cancellation . Please note that card payment is not supported.
We will keep your home key.
At this time, we will issue a "certificate of deposit" for the key.
We will keep the master key at the time of the pre-meeting, so please have it ready on the day.
At that time, a "key deposit certificate" and a "key return certificate" for return will be issued, and arrangements will be made regarding the key storage period and return method.
increase. Please keep it in a safe place as it will be exchanged for a key deposit certificate.
We will visit your home on the day of your request and take care of you with all your heart as the content of the meeting.
We will report on the state of Pet-chan on that day in the pet diary (photos, videos, LINE, email, etc.).
We will take care of you according to the procedure and method explained at the time of the meeting.
If you wish, we will contact you when you enter and leave the room and when you leave the room.
-What you want the owner to prepare before going out-
・ Food, snacks, and leads
・ Carry back toys
・ Poop processing bag / brush
Please bring your usual items with you when you go out.
‣ Do not leave anything dangerous to your pet in your room.
‣ Veterinary clinic consultation ticket in case of emergency
※ We are safe is absolutely sure, but any chance of pet illness or injury, in the case of a disaster, Please cooperate with cormorants I always can get in touch with the owners like.
If there is any change in your physical condition during your visit, or if you judge that your pet is clearly strange, we will contact the owner .
If we cannot contact you, it may be reported after the fact depending on the degree of urgency.
Please note that we will make the decision in that case.
Example: If you are in a situation where you are taking your pet to the hospital
・ Actual medical expenses
・ Time spent at the hospital 2000 yen per hour
・ You may need to pay the actual cost when you purchase something that you need urgently.
After taking care of you, we will reconfirm the air conditioner, electricity, door lock, etc. before leaving the room.
Leftovers and water intake, excretion, such as walk, to your report Itashima the details of the state of the pet-chan of your answering machine during the day at the pet diary.
The sitting service will end when you return the key you received.
After the service ends, we will promptly return it by the return method decided in advance.
As a general rule, we will visit your home at a later date and return it directly by hand, so we handed it at the time of deposit.
Please present the "deposit Ri certificate".
We will also give you a pet diary created at the time of the sitter.
If you use it on a regular basis and it is troublesome to hand it over or return it each time, issue a certificate of deposit and keep the master key.
It also offers a coercive tube.
For the second and subsequent users
・ If you do not change your pet's physical condition or the previous sitting content, no meeting is required.
We will respond in the same way as last time.
(However, you move, there is a change in the care environment, pets has increased, such as medication becomes start, if you are older than one year from the case and the last date of use where there is a previous service and the change point Etc. will be discussed again.)
・ Once you have decided on the sitting schedule, please make a reservation by phone or email.
About pets that cannot be accepted
Sitting
✱ Pregnant ✱ Less than 3 months old
✱ Alert enough to not be taken care of ✱ Aggressive, such as chewing or intimidating
✱ Incompatible with babysitter ✱ Injury or illness with high possibility of sudden change ✱ Not given necessary rabies vaccination / vaccine (once a year)
✱ If you have fleas or suspect an infectious disease
Homestay & Temporary Custody
✱ Pregnant
✱ During or before and after heat ✱ Less than 7 months old
✱ Alert enough to not be taken care of ✱ Aggressive, such as chewing or intimidating
✱ The barking is terrible, and I keep crying because of separation anxiety.
✱ I haven't finished potty training
✱ Nail sharpening training not completed ✱ Incompatible with sitter ✱ Injury or illness with high possibility of sudden change ✱ Necessary rabies vaccination / vaccine not given (once a year)
✱ If you have fleas or suspect an infectious disease
✱ If it is too dirty
About reservations and inquiries
✱ Golden Week, Obon, and New Year holidays are very crowded.
Reservations are made in the order in which they were received, so please make a reservation as soon as possible.
✱ For cancellation, a cancellation fee will be charged from the day before 3 days, so please contact us as soon as possible.
✱ We do not accept sitting every other day.
(If there is a visit from an acquaintance during that time, we may be able to accept it.)
About the meeting
✱ We also accept registration-only meetings in case of an emergency.
✱ Please adjust the schedule so that the pre-meeting can be held at least one week in advance.
✱ Requests without a meeting will be refused.
✱ If you have a considerable number of days before the care date, you can set the receipt of the master key separately.
About sitting
✱ Please prepare homemade food in advance. (Frozen or another food)
We do not use fire at all. (Available: microwave oven / electric kettle)
✱ Please prepare a large amount of food in advance.
(Because it may be extended if you cannot return home due to traffic conditions etc.)
✱ All items used for sitting will be borrowed, so please prepare before departure.
✱ No entry is allowed outside the designated room or location.
(For if the cat has got hidden also, you had your report from the hood of the heli-excretion state)
✱ Please be sure to store and manage valuables.
Please sort out fragile items in advance.
✱ Be sure to have a veterinary clinic ticket ready in case of an emergency.
If you notice any abnormalities in your pet's physical condition during work, contact the owner and ask for instructions.
If we cannot contact you, we will take appropriate measures at the discretion of the sitter.
The cost of the animal hospital at the time (the examination fee and hospitalization costs, medication fees and travel expenses, etc.) is Ri Do the owners like you pay.
✱ Be sure to have a veterinary clinic ticket ready in case of an emergency.
* We take all possible measures to ensure safety, but in the unlikely event of a pet's illness, injury, or disaster,
Please cooperate so that you can always contact the owner.
If there is any change in your physical condition during your visit, or if you determine that your pet is clearly strange, we will contact the owner.
If we cannot contact you, it may be reported after the fact depending on the degree of urgency.
Please note that we will make the decision in that case.
Example: If you are in a situation where you take your pet to the hospital ・ Actual medical expenses ・ Time spent at the hospital 2000 yen per hour
Such as, emergency the actual cost at the time of purchase what you need it will have if the throne to become necessary.
Homestay & Temporary Custody
✱ Please prepare homemade food in advance. (Frozen or another food)
It does not fire used, however, those who wish a homemade diet please the offer by us.
We will ask you about your medical history and make a custom-made meal that suits your child's health condition .
We accept it for 1000 yen. (Doggy only)
However, depending on the character of the doggy, there may be changes in feelings due to changes in the environment.
Therefore, please consider that point before making a decision.
✱ Please prepare a large amount of food in advance.
(Because it may be extended if you cannot return home due to traffic conditions etc.)
✱ For items used for sitting (pet sheets, playsets that pets like, etc.)
Please prepare by the owner.
✱ the case where the cat has got hidden also, you had your report from the hood of the heli-excretion state.
✱ Be sure to have a veterinary clinic ticket ready in case of an emergency.
If you notice any abnormalities in your pet's physical condition during work, contact the owner and ask for instructions.
If we cannot contact you, we will take appropriate measures at the discretion of the sitter.
At that time, the cost of the veterinary hospital (examination fee, hospitalization fee, medication fee, transportation fee, etc.) will be borne by the owner.
✱ Be sure to have a veterinary clinic ticket ready in case of an emergency.
* We take all possible measures to ensure safety, but in the unlikely event of a pet's illness, injury, or disaster,
Please cooperate so that you can always contact the owner.
If there is a change in your physical condition while you are visiting, or if your pet looks strange
If you decide, we will contact the owner.
If we cannot contact you, it may be reported after the fact depending on the degree of urgency.
Please note that we will make the decision in that case.
Example: If you are in a situation where you take your pet to the hospital ・ Actual medical expenses ・ Time spent at the hospital 2000 yen per hour ・ Actual expenses when purchasing urgently needed items may be required ..
Terms of use and terms of use for sitting in general,
Details on homestay and temporary custody are summarized on the next page, so please be sure to read them carefully.